Insurance Operations Manager

About the Role

Our client is seeking a highly organized and efficient Insurance Operations Manager to oversee their operational functions in Derby . This role is critical for ensuring the smooth and effective day-to-day running of the company's insurance processes, from policy issuance and administration to customer service and claims support. You will lead and motivate a team of operational staff, drive process improvements, and ensure adherence to quality standards and regulatory compliance. This is an excellent opportunity for an experienced operations professional to contribute to the strategic success of the company in the Derbyshire region.

Key Responsibilities

• Manage and optimize daily insurance operations, including policy administration, customer support, and claims processing workflows.
• Lead, train, and mentor the operations team, fostering a productive and collaborative work environment.
• Develop and implement process improvements to enhance efficiency, reduce costs, and improve customer satisfaction.
• Monitor key operational performance indicators (KPIs) and report on performance to senior management.
• Ensure compliance with all relevant regulatory requirements and internal policies.
• Manage vendor relationships and technology solutions supporting operational functions.

Requirements

• Proven experience in operations management, ideally within the insurance or financial services sector .
• Demonstrated success in improving operational efficiency and implementing process changes.
• Strong leadership, team management, and communication skills.
• Excellent problem-solving and analytical abilities.
• Proficiency in using operational management software and standard office tools.
• A solid understanding of insurance principles and regulatory frameworks is essential.

Benefits

• Competitive salary and performance-based incentives.
• Hybrid working model providing flexibility for a balanced work life in Derby .
• Comprehensive health and well-being benefits package.
• Opportunities for professional development and career progression.
• Contribution to a positive and results-driven company culture.