Insurance Operations Manager

About the Role

Our client is seeking a seasoned and efficient Insurance Operations Manager to lead their team in Nottingham . This role is responsible for overseeing the day-to-day operational functions of the insurance business, including policy administration, claims support, and customer service delivery. You will focus on optimizing processes, improving efficiency, and ensuring the highest levels of service quality. This is an office-based role, working within a collaborative team environment in Nottingham , where you will drive operational excellence and contribute to the company's strategic goals. The ideal candidate will have a strong background in insurance operations management and a passion for process improvement.

Key Responsibilities

• Manage and direct daily operations within the insurance department.
• Develop and implement strategies to enhance operational efficiency and productivity.
• Oversee key operational areas, including policy issuance, renewals, and customer support.
• Ensure adherence to company policies, procedures, and regulatory requirements.
• Monitor operational performance metrics and implement improvements as needed.
• Lead, mentor, and develop the operational support team.
• Collaborate with other departments to streamline workflows and resolve operational challenges.

Requirements

• Proven experience as an Operations Manager or in a similar leadership role within the insurance industry.
• Strong understanding of insurance operations, including policy administration and claims processes.
• Excellent leadership, project management, and organizational skills.
• Proficiency with operational management tools and systems.
• Strong problem-solving abilities and a focus on continuous improvement.
• Excellent communication and interpersonal skills for team management and stakeholder engagement.

Benefits

• Competitive salary and performance-related bonus opportunities.
• Comprehensive health, dental, and vision insurance.
• Generous pension scheme.
• Opportunities for professional development and leadership training.
• Supportive and dynamic team environment in Nottingham .