Internal Sales

Company Description Kew Electrical is an independent electrical wholesaler established in 1996 and headquartered in Brighton. The company operates 26 branches across the south of England and in Northern Ireland via Belfast, supporting a wide range of customer requirements. Kew Electrical has grown successfully for over 25 years while maintaining a close-knit, small company ethos. The business focuses on adapting quickly to changing customer needs and prioritizing what customers value. Kew Electrical is committed to being easy to deal with and consistently adding value through responsive, customer-focused service.

Role Description The Internal Sales role at Kew Electrical is a full-time, on-site position based at the Lymington branch. The Internal Sales team member will handle incoming sales enquiries, provide product information, prepare quotations, and process orders accurately using the company’s systems. Responsibilities include building and maintaining relationships with trade and retail customers, responding to queries, and proactively identifying opportunities to up-sell and cross-sell electrical products and solutions. The role involves coordinating with colleagues and external suppliers to ensure timely delivery, stock availability, and competitive pricing. The Internal Sales team member will also support the branch with general sales administration, contribute to meeting sales targets, and participate in ongoing product and industry training.

Qualifications

• Strong Communication skills, including clear verbal and written interactions with customers and colleagues.
• Proven Customer Service skills, with the ability to build rapport, resolve issues, and provide a positive customer experience.
• Demonstrated Sales skills, including negotiation, identifying opportunities, and working towards sales targets.
• Experience or interest in Training and ongoing learning, particularly around products and industry knowledge.
• Basic Sales Management or sales support skills, such as managing pipelines, follow-ups, and recording sales activities.
• Comfort using computer systems for order processing, quotations, and email communication.
• Organizational skills and attention to detail, with the ability to manage multiple enquiries and tasks effectively.
• Experience in electrical wholesale, trade counter, or related industry is an advantage but not essential.
• Ability to work collaboratively in a branch environment and contribute to a supportive team culture.

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