International Business Executive

The Company

Ramsden International is the UK’s leading wholesale exporter of British grocery brands, selling over 24,000 products to more than 650 customers in 133 countries worldwide.

Since their humble beginnings in 1946 they have refined and developed Ramsden International, building on the wants and needs of loyal customers around the globe. Their aim is to make importing British groceries as simple as possible for their customers and by honing their expertise in the export market, becoming adept at understanding the needs of many retail sectors and consumers.

Since 1998 they have received over 90 business awards and pride themselves on being recognised for being the best at what they do. Proud to have received multiple The Queen’s Award for Enterprise in International Trade – the most prestigious award any British business can hold for exporting success.

Role Overview

Grow sales and profit within the assigned region by developing sales within the company’s existing customers and bringing new customers into the business. The company’s customers will typically be supermarket retailers or distributors and will require empathy, commercial acumen, and an excellent understanding of the retail environment within that region.

Key Responsibilities

Sales Development

• Plan and develop strategies for new business development across given markets and target customers

• Respond to and follow up on sales leads, with the objective of converting leads into active customers and building market intelligence

• Ensure all lead information is accurately recorded in internal systems

• Build strong relationships with key decision-makers in potential customer organisations

• Conduct both desk and in-market research to identify new prospects and evaluate market opportunities

• Prepare and deliver effective sales presentations to prospective customers and relevant stakeholders

• Review, screen, and engage existing sales leads

• Prepare annual sales and profitability budgets for new business development

• Monitor performance against monthly and quarterly targets and proactively address any variance

• Produce reports and analysis on new business opportunities as required and present to senior management

Customer Account Management

• Act as point of contact with customers for every aspect of their commercial relationship with Ramsden International

• Plan and develop specific sales and account management strategies for each customer and market aimed at maximising growth, profitability, customer service and retention

• Prepare annual sales and profitability budget for each customer

• Closely monitor performance against budget and report on any variance in weekly sales meeting

• Build and maintain strong relationships with key personnel in customer’s organisations and gain knowledge of their business, consumers and market

• Ensure customers receive all relevant marketing, promotions and other information required to maximise commercial opportunities

• Provide internal reports on customers and market developments where required

• Visit customers in their markets, and make necessary travel arrangements

• Negotiate trading terms, discounts and service levels with customers, and review these periodically

• Accumulate knowledge of best-selling and new products to enable high quality range advice to be given to customers, with support of Trading department

• Monitor any developments in customer’s markets which may affect our business

• Develop awareness of legislative, operational, logistical or administrative issues regarding exports to customer’s markets with support from other internal departments

Customer Service

• Ensure the delivery of high levels of customer service to all customers

• Ensure accounts are managed within credit limits and payment terms, taking proactive action when needed

• Maintain accurate order and customer information in internal systems

Who are we looking for?

• Sales experience within the FMCG sector with a strong commercial accumen.

• Ability to speak a second European language (advantageous not essential).

What's on offer?

• A competitive base salary complimented by great company benefits

• Hybrid working arrangment (3 days office, 2 days home)

• Opportunity to visit customers in Europen locations and represent an award-winning business.

Ramsden International are proud to be an equal opportunities employer, committed to creating an inclusive workplace where all individuals are treated fairly and with respect