IT Analyst - Mobile Devices - 12 month FTC

Overview

Booker Group is recruiting for an IT Analyst on a 12 month fixed term contract. This hands-on role requires a balance between people management, technical support, and service management. You will take ownership of escalated issues, manage workloads, and ensure all incidents and service requests are resolved in line with SLAs. You will work closely with internal IT teams such as Infrastructure, Networks, and Service Desk.

Role: IT Analyst - Mobile Devices - 12 month FTC

Responsibilities

• Managing mobile device administration.
• Managing project development budgets.
• Monitoring system KPIs.
• Generating management information reporting.
• Supporting delivery of the mobile device roadmap.
• Managing equipment spares availability.

Requirements

• Good understanding of mobile & tablet devices using Android & iOS operating systems.
• Knowledge of mobile device management systems.
• Knowledge of wholesale industry business processes useful, not essential.
• Technical project management skills.
• Service management skills.
• Consistent delivery of results.
• Ability to troubleshoot, test, repair and service equipment.
• Desire to learn / add value / drive progress.

What’s in it for you?

At Booker, you’ll be part of a great place to work with a competitive benefits package.

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• Discounts at Tesco after 3 months service and ongoing benefits including Tesco Cafe and F&F discounts.
• Retail and mobile benefits with Tesco Mobile.
• Car, pet and home insurance discounts at Tesco Bank.
• Health and eye care benefits, including eye tests and discounts on glasses.
• Health checks at Tesco Pharmacy; access to RAC breakdown rates.
• Discounted deals on everyday purchases and a cycle to work scheme.
• Save As You Earn share scheme eligibility after 3 months service.
• Pension contributions and life assurance; 24/7 Employee Assistance Programme and Virtual GP.
• Annual leave package and other wellbeing resources.

About Us

Booker is the UK's leading food & drink wholesaler serving independent retailers, caterers and small businesses. We operate over 190 cash and carry branches, eight distribution centres, and multiple support centre locations across the UK. Booker is a Disability Confident Committed employer and strives to provide an inclusive recruitment process.

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