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IT Apprentice
- market harborough, england, United Kingdom
Job Description
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As an apprentice, you’ll work alongside experienced professionals, supporting IT systems, troubleshooting technical issues, and learning to maintain essential infrastructure. Whether you're a recent school leaver or looking for a career change, this program will provide the training and mentorship needed to thrive in the ever-evolving tech industry.
WHAT YOU’LL BE HANDLING
- Providing 1st and 2nd line user support via calls and logged issues on the ticketing system.
- Managing and troubleshootingsite-to-site and client-to-site VPNs using appropriate tools.
- Proactively identifying and addressing ongoing technical issues, analysing reports to pinpoint root causes, and working with theDevelopment Team to implement solutions or deliver training.
- Escalating3rd line issues while maintaining client communication until resolution.
- Assisting in thesupport and maintenance of networks and servers.
- Conducting Warehouse Control Systems code and module testing to support system upgrades and enhancements.
- Working towards y our Digital & Technology Solutions Professional L6 degree.