It Apprentice
- grimsby, england, United Kingdom
- Job type not listed
Job Description
A rare opportunity has arisen for an aspiring IT professional to begin their career within our growing IT team. This apprentice position offers the chance to gain hands‑on experience supporting the business‑critical systems that keep the firm running smoothly, while working alongside experienced IT professionals who are committed to helping you develop and succeed. You will study the Level 3 Digital Service Technician Apprenticeship.
About the Role
As an Apprentice, you'll play an important role in supporting the software applications used by colleagues across the firm. You'll learn how to troubleshoot technical issues, manage user access, assist with system updates and testing, including involvement in the development of legal case flows and provide first‑line support to users. This is an excellent opportunity for someone who enjoys technology, problem‑solving and helping others. No extensive technical experience is required – we're looking for someone with enthusiasm, curiosity and a genuine passion for learning.
Key Responsibilities
- Provide first‑line support for business applications, helping colleagues resolve system and software issues.
- Manipulation of data through imports to case systems and producing reports for both internal and external clients.
- Assist with user account administration, including access requests, permissions and onboarding activities.
- Support testing, maintenance and updates of key business systems and applications.
- Log, monitor and manage support requests, ensuring users receive a professional and responsive service.
- Create and maintain user guides, support documentation and process notes.
- Work alongside the wider IT team and external suppliers to support the continuous improvement of firm systems.
Skills Required
- A genuine interest in technology, software and developing a career in IT.
- Strong communication skills with the confidence to support and assist colleagues.
- Good attention to detail and the ability to approach problems logically.
- Strong organisation and time management skills.
- Ability to work effectively both independently and as part of a team.
- Basic knowledge of Microsoft Office or Microsoft 365 applications would be advantageous.
Our entry requirements:
- 3 A‑levels at grade C or above, or equivalent Level 3 qualification
- 5 GCSE’s including Maths and English at grade 4 or above