IT / AV Engineers Newport

Contract IT / AV Engineers

Newport,

Location:

Newport, Wales Contract:

2 months initially, with the possibility of extension to a 3rd month IR35 Status:

Inside IR35 Salary/Rate:

Dependent on experience Start:

Immediate / Imminent Positions:

3 Engineers Driving Licence:

Required Own Transport:

Essential Role Overview We are seeking

experienced IT / AV Engineers

to provide onsite services in

Newport This is an

inside IR35 contract opportunity , initially for

two months , with the possibility of extending for a further month. The successful engineers will provide onsite

AV installation, IT hardware support, endpoint and server deployment , as well as general workplace IT services. Due to the requirement to travel between client sites, a

full driving licence and own means of transport are essential . Key Responsibilities AV & IT Deployment Install, configure and support AV equipment and related IT hardware. Deploy endpoints, workstations and servers. Carry out hardware installations, moves, additions and changes (IMAC). Validate service requests and prepare equipment prior to deployment. Coordinate equipment logistics, installation and collection. Provide onsite technical support to end users. Workplace IT Support Diagnose and resolve workplace IT incidents. Restore services quickly in line with agreed priorities and SLAs. Escalate and coordinate issues with third-party suppliers where required. Maintain accurate service records and ensure incidents are properly closed. Provide onsite support to priority/VIP users where required. Support walk-in / desk-based IT services, including device handouts and returns. Assist with hardware orders, equipment logistics and printer replacements. Problem Management Identify, investigate and document recurring workplace IT issues. Log, prioritise and manage problems through to resolution. Work with internal teams and third parties to identify root causes. Implement corrective actions to help prevent recurring incidents. Maintain accurate documentation and service records. Asset & Configuration Management Maintain accurate IT asset and configuration records. Manage equipment installations, returns, replacements and disposals. Maintain appropriate stock levels and support equipment logistics. Ensure all asset activity complies with

(Client Name)

policies, procedures and systems. Essential Requirements Previous experience in an

IT Engineer / Desktop Support / Infrastructure / AV Engineer

role. Experience with

AV equipment installation and support . Experience deploying and supporting

endpoints and/or servers . Strong troubleshooting and incident-resolution skills. Experience with IMAC activities and IT asset management. Good customer-facing and communication skills. Ability to work independently onsite and as part of a wider service team. Full driving licence. Own vehicle/transport is essential. Flexibility to travel between

Newport, Port Talbot and Llanelli .

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