IT Engineer -Southampton

Job Specification – IT Engineer (2 Positions) - Southampton

Compensation

• Engagement Type: Inside IR35
• Location: Southampton: has to have driving licence and own car due to location

Contract Duration

Please note that these are not permanent positions.

Position 1

Type: Short-term FTE

Position 2

Type: Short-term FTE

Position Overview

We are seeking two Backfill Engineers for short-term onsite assignments.

Prior to onboarding, shortlisted candidates will be required to attend an interview.

Before accessing the customer site, engineers must:

• Successfully complete the Sterling Background Verification (BGV) .
• Complete the onboarding process.
• Have the required Personal Protective Equipment (PPE) . If the engineer does not already have PPE, it will need to be procured.

A valid manual driving licence is mandatory.

The Sterling background check includes:

• Criminal Record Check (last 7 years)
• Employment Verification (last 5 years)
• Educational Verification
• Global Sanctions Check
• Motor Vehicle Record Check

The onboarding and vetting process is comprehensive and requires prompt and full cooperation with the vetting agency.

Key Responsibilities

Field Services

• Technical Support (including Break/Fix and Printer support)
• Locker & Vending Machine support, including stocking and restocking in line with agreed processes
• Stock Management / Asset Management
• Shipping, Disposal & Data Wiping Support Services
• Break/Fix support
• RAID support
• Mobility support
• Business Continuity Planning (BCP) support

Operations & Technical Support

The Service Provider is required to deliver day-to-day Business as Usual (BAU) services across all in-scope customer sites, including:

• IMAC (Install, Move, Add and Change) services
• Break/Fix support
• Printer support
• General end-user technical support

Audio/Video Support

Provide support for the Customer's Audio-Visual systems and equipment located within:

• Meeting rooms
• Training rooms
• Visualization and 3D rooms
• Collaboration areas
• Customer offsite locations and events

Stock Management / Asset Management

Maintain accurate and timely information for all Configuration Items (CIs) and peripherals managed by the Service Provider as they are transferred to the Customer as part of the service.

Support will be provided during local business hours. A portion of these services may be performed remotely where applicable.

Shipping, Disposal & Data Wiping Support Services

Provide shipping, secure disposal, and certified data wiping services in accordance with customer processes and security requirements.

VIP Support

Provide priority support to designated Customer VIP users, ensuring a clearly differentiated and expedited service experience.

Dawn Raid Support

Provide operational support during a Dawn Raid.

A Dawn Raid is an event in Europe where officials from the European Commission and/or competition authorities from Member States may arrive unannounced at Customer offices or employees' homes to collect evidence as part of an antitrust investigation.

Mobility Support

Provide support for mobile devices and mobility-related services.

Business Continuity Planning (BCP)

Provide operational support (with the Customer retaining overall coordination responsibility) for:

• Disaster Recovery and BCP emergency response activities.
• Annual BCP testing at local sites.
• Cyber BCP exercises and incident response.
• Cyber BCP preparedness activities.

Required Skills & Experience

• Good general understanding of IT principles, including Networks, Hardware and Domains.
• Working knowledge of Microsoft Office and Lotus applications.
• Good working knowledge of Windows 10/11 and related software and applications.
• Strong experience troubleshooting End User Computing (EUC) hardware and software.
• Knowledge of mobile devices, particularly BlackBerry and iPhone.
• Experience building, configuring, replacing and troubleshooting EUC hardware.
• Good understanding of data backup techniques.
• Familiarity with virtual environments, Mobile Device Management (MDM) and VPN technologies.
• Familiarity with Microsoft SCCM is advantageous.
• Knowledge of ITIL and experience working within an ITIL environment.
• Experience using ServiceNow.
• Excellent customer-facing and communication skills.
• Logical and analytical approach to problem solving.

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