IT Field Engineer Aylesbury, Buckinghamshire Context Recruitment Limited 45000.00 - 50000.00 GBP Annual 16 hours ago

Field Engineer / 2nd Line Support Engineer Buckinghamshire (Aylesbury Area) Hybrid & Field-Based GBP45,000 - GBP50,000, depending on experience. Our client, a growing Managed Services Provider (MSP), is looking to recruit a Field Engineer to support a diverse customer base across Buckinghamshire and the surrounding areas. This is an excellent opportunity for a hands‑on IT professional who enjoys a mix of remote support and on‑site customer engagement. Initially, the role will be split between 2nd Line Service Desk support and field-based engineering work, with the expectation that the position will become increasingly customer‑site focused as the organisation continues to expand its presence across the region. Working as part of a busy MSP support team, you will provide a combination of remote and on‑site technical support to customers across Buckinghamshire, including Aylesbury, Thame, Milton Keynes and surrounding areas, with travel to London once per month.

Key responsibilities:

• Providing 2nd Line technical support via the service desk
• Troubleshooting hardware, software and end‑user issues
• Building, configuring and deploying laptops and desktops
• Diagnosing and resolving device failures and hardware faults
• Carrying out on‑site support visits and technical call‑outs
• Supporting Microsoft 365 environments and core infrastructure technologies
• Delivering a high level of customer service to both technical and non‑technical users
• Assisting with proactive maintenance and customer IT improvements
• Escalating more complex issues where appropriate and working collaboratively with wider technical teams

Experience required:

• Previous experience within a Managed Services Provider (MSP) environment
• Strong 2nd Line Support experience
• Experience troubleshooting Windows desktop and laptop issues
• Knowledge of Microsoft 365 and Active Directory
• Experience with Azure and cloud technologies
• Experience setting up, rebuilding and supporting end‑user devices
• Understanding of networking fundamentals including TCP/IP, DNS and DHCP
• Excellent customer‑facing and communication skills
• Ability to work independently and manage field‑based responsibilities
• Previous experience delivering on‑site support across multiple customer environment
• Full UK driving licence and willingness to travel to customer sites
• Must have UK Driving licence.

Buckinghamshire (Aylesbury Area) Hybrid & Field-Based GBP45,000 - GBP50,000, depending on experience Must have UK Driving licence.

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