IT Helpdesk Analyst

About the Role

Our client is recruiting an enthusiastic IT Helpdesk Analyst to be part of their central IT support team in Leeds . This role is essential for providing first-line technical support to employees across the organization, ensuring the smooth operation of IT systems and services. You will be responsible for responding to and resolving a wide range of IT issues, from software glitches to hardware malfunctions. We are looking for an individual who is technically proficient, possesses strong communication skills, and thrives in a fast-paced environment where problem-solving is paramount. This is an excellent opportunity to grow your IT career within a supportive and innovative company.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues promptly.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Manage user accounts, permissions, and access rights.
• Document all support requests and resolutions in the IT ticketing system.
• Assist with IT asset management and inventory control.

Requirements

• Previous experience in an IT support or helpdesk environment.
• Good understanding of Windows operating systems and Microsoft Office Suite.
• Familiarity with network concepts (TCP/IP, DNS, DHCP).
• Experience with ticketing systems and remote support tools.
• Strong customer service skills and a patient attitude.
• A desire to learn and develop technical skills.

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work model combining office-based and remote work.
• Generous annual leave entitlement.
• Pension scheme and private health insurance options.
• Ongoing training and development opportunities within the IT department.