IT Helpdesk Technician

About the Role

Our client is seeking a motivated and detail-oriented IT Helpdesk Technician to join their busy IT department based in Birmingham . You will be the first point of contact for employees experiencing technical difficulties with hardware, software, or network issues. This role is crucial for maintaining operational efficiency by ensuring prompt resolution of IT problems. We are looking for an individual who is passionate about technology, possesses excellent diagnostic skills, and is committed to providing outstanding user support in a corporate setting, contributing to a productive and technologically sound work environment.

Key Responsibilities

• Respond to and resolve IT support requests from end-users via ticketing system, phone, and email.
• Install, configure, and troubleshoot computer hardware, software, systems, networks, printers, and scanners.
• Perform routine system maintenance, updates, and patches to ensure optimal performance and security.
• Assist with user account management, including creation, modification, and deletion of accounts.
• Document all technical issues and resolutions thoroughly in the helpdesk system.
• Provide basic training and guidance to users on IT policies and best practices.

Requirements

• Previous experience in an IT helpdesk or technical support role.
• Proficiency with Windows and macOS operating systems.
• Familiarity with network troubleshooting, including TCP/IP, DNS, and DHCP.
• Experience with common office productivity software (e.g., Microsoft Office Suite).
• Excellent problem-solving abilities and a customer-focused attitude.
• A relevant IT certification (e.g., CompTIA A+) is a plus.

Benefits

• Competitive starting salary of 25000 per annum.
• Full-time employment with a stable and growing company.
• On-site working environment providing dedicated IT resources.
• Generous holiday allowance and company benefits package.
• Opportunities for further IT training and certifications.