IT Infrastructure Analyst (Disaster Recovery)

Salary: £? - ? per year

Requirements:

• Operations experience in IT infrastructure support, with understanding of networking and databases
• Experience in Disaster Recovery and operational resilience
• Broad understanding of IT infrastructure at level 3 support
• Experience creating, reviewing, or maintaining runbooks and technical documentation
• Strong documentation and administrative skills
• Good communication skills and confidence in chasing stakeholders for updates
• Strong organisational skills
• Basic IT infrastructure understanding
• Flexibility to support out-of-hours or weekend testing activities
• Desirable: exposure to DR/BC or resilience
• Desirable: familiarity with COBIT or ISO standards
• Desirable: ServiceNow experience

Responsibilities:

• Support Disaster Recovery and Operational Resilience initiatives
• Review and improve DR procedures and recovery documentation
• Coordinate resilience testing and disaster recovery exercises
• Work with infrastructure, application, and service teams to validate recovery plans
• Manage and maintain operational runbooks and technical documentation
• Track actions and keep documentation up to date
• Liaise with stakeholders across multiple technology teams
• Support regulatory and governance requirements relating to Operational Resilience and Disaster Recovery
• Help improve resilience processes across critical business services
• Assist in planning and coordinating IT recovery and scenario-based testing exercises
• Support execution of recovery tests, including weekend activities where required
• Track test progress, capture outcomes, and ensure actions are documented
• Collect and organise validation evidence following tests
• Maintain and update IT recovery plans, procedures, and runbooks
• Support consolidation of fragmented documentation into standardised formats
• Ensure documents are version-controlled and accessible during disruption scenarios
• Assist in building a centralised repository of recovery artefacts
• Produce post-test and post-incident reports using standard templates
• Track remediation actions, risks, and issues raised from tests or incidents
• Support development and maintenance of KPIs and KRIs for IT recovery
• Assist with trend analysis across incidents and test outcomes
• Assist in maintaining IT resilience controls and evidencing compliance activities
• Support periodic review of TRR-owned controls
• Track remediation actions through Problem Management or risk systems
• Provide support for audit and regulatory requests
• Support development of IT recovery test scenarios and a scenario catalogue
• Assist in documenting testing methodology and processes
• Contribute to improving realism and coverage of testing scenarios
• Liaise with IT Infrastructure teams, Application teams, BCM, Operational Resilience, and Cyber teams
• Support coordination of inputs required for testing, reporting, and remediation
• Assist in tracking cross-team deliverables and dependencies

Technologies:

• Support
• ServiceNow
• DevOps

More:

We are Pontoon / Adecco, an employment consultancy committed to improving everyones chance of being part of the workplace. We value and respect people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more, and we create an inclusive environment that helps people thrive. This is a 6-month contract role with possible extension for an IT Infrastructure Analyst (Disaster Recovery) at level 3, based in London with 2 to 3 days per week onsite. The working pattern includes occasional out-of-hours or weekend work for Disaster Recovery and resilience testing, and the rate is £550 inside IR35.

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