IT Infrastructure Engineer 2nd and 3rd Line with Japanese

IT Infrastructure Engineer 2 and 3 Line with Japanese

Our Client an global company are looking to recruit an IT Support Engineer with 2 and 3 Line experience.

You must be able speak in both English and Japanese.

IT infrastructure system support and maintenance.

Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.

Key Responsibilities:

IT Infrastructure Engineer

• IT Infrastructure related project

• Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
• Communicate and coordinate with the user in each office (in English)

• Provide support for to end users during system deployment/migration(User manual, user training)

• Global User Support

• Act as 2/3 line support for IT infrastructure related enquiries and incidents.
• Escalate the incidents to the appropriate vendors.
• Incident management with the ticketing system (etc. ServiceNow).

Skills / Knowledge:

Technical

• Proven working experience in IT Service management operations
• Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)
• Basic operation system knowledge (e.g. Windows10, Windows server, Azure)
• Basic Microsoft Office 365 knowledge
• Second line level technical support and problem-solving skill

Communication

• Candidate needs to have strong interpersonal communication skills
• Ability to work both independently and as part of a team.
• Adoptability to work in a fast-changing environment
• Strong written and verbal communication skills
• Proficient in English & Japanese language skills (Reading/Writing/Speaking).
• User facing support skills
• Self-motivated and an innovative mindset

Experience:

• 3+ years IT experience in a corporate environment.
• Second line technical support
• System Maintenance
• Microsoft Windows, Windows Server, Virtual desktop, Microsoft365
• Cisco/Fortinet
• Project management experience preferred.

The position is based in the City of London.

The salary will be £40K - £50K.

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