IT Service & Operations Lead – Resilience & Governance

Proactive Appointments is seeking a Head of IT Service & Operations to lead performance, governance, and resilience of IT services across the UK. You will operate within a global technology model, driving operational excellence and continuous improvement while aligning services with business objectives.

The role focuses on SIAM, major incident and problem management, risk and regulatory compliance, and leadership of the IT Service & Operations team in a highly regulated environment.

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