IT Service Delivery Lead - Service Desk and Strategy

Xerox Holdings Corporation, through Xerox IT Services, is seeking an IT Service Delivery Manager to join our Client focus team. The role oversees the IT service desk function, staffing, incident and change management, and collaboration with pre-sales for new opportunities.

You will mentor staff, analyze KPI trends, and ensure service value and profitability for customers while aligning with Xerox standards.

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