IT Service Desk Analyst - 1st/2nd Line Support & On-Call

Wolviston Management Services seeks an IT Service Desk Analyst to join the Billingham-based IT Infrastructure team of a leading multinational organisation. You will provide first-line, and where appropriate second-line, support across Microsoft technologies and business applications.

Responsibilities include logging, tracking, and resolving incidents and service requests via phone, email, and self-service, plus on-call and out-of-hours support, asset management, documentation, and adherence to

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