IT Service Desk Coordinator — SLA-Driven Support

JAM Recruitment Ltd in Aylesbury is seeking a Service Desk Co-ordinator to oversee daily IT support operations and act as the primary contact for tickets, calls and emails.

You will prioritise and allocate tasks to technical teams, monitor SLAs, maintain documentation and knowledge base articles, and collaborate with cross-functional teams to drive service improvements. This full-time role offers a £30,000 salary and standard weekday hours.

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