IT Service Desk Lead - 15-Month Maternity Cover

Lookers is seeking a Service Desk Manager to lead the IT helpdesk, 2nd line and user access teams on a 15-month maternity cover FTC based in Newcastle upon Tyne, England. The role focuses on delivering high-quality, customer-centric IT support and driving continual service improvement across the organisation.

You will manage incidents, service requests, and escalations, while monitoring performance and developing team capability in line with IT policies and supplier relationships.

#J-18808-Ljbffr