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IT Service Desk Opportunities
- Aggregated by CV-Library
- PO19, Chichester, West Sussex
- Permanent
- Part Time
- £37,440 - £52,000 Per Hour
Job Description
IT Service Desk Opportunities | West Sussex Council | Hybrid Working
📍 Location: County Hall, Chichester, PO19 1RQ (Hybrid Working)
💰 Pay: Up to £25.00 per hour
🕒 Hours: 37 Hours per Week | Monday to Friday
📅 Contract: 6 Months
Are you an experienced IT professional looking for your next contract opportunity?
We are currently recruiting for multiple Service Desk positions within a busy Local Authority Technology Services team. Whether you're an experienced Service Desk Manager, a Senior Technical Support professional, or an IT Service Desk Analyst looking for your next challenge, we'd love to hear from you.
Current Vacancies
Service Desk Manager
£25.00 per hour
Lead the day-to-day operation of a busy Technology Services Service Desk across L1, L2 and L3 support teams.
You'll be responsible for:
Leading Service Desk operations
Managing service quality and customer experience
Workforce planning and rota management
Incident, request and knowledge management
Major incident support
Performance reporting and continual service improvement
Working closely with technical teams and third-party suppliers
We're looking for:
Previous Service Desk or IT Operations management experience
Strong leadership and people management skills
ITIL Service Management experience
Experience with ITSM platforms such as Halo, ServiceNow or Ivanti
Senior Systems Support Analyst / Team Leader
£18.84 per hour
You'll act as the senior technical escalation point, supporting complex incidents whilst mentoring Service Desk colleagues.
Responsibilities include:
Technical leadership across the Service Desk
Major incident support
Root cause analysis
Problem Management
Knowledge Management
Mentoring L1 & L2 engineers
Working with infrastructure teams and third-party suppliers
We're looking for:
Strong Microsoft 365, Windows and Active Directory experience
Previous experience resolving complex technical issues
Experience within IT Service Desk or IT Operations
ITSM experience (Halo, ServiceNow, Ivanti or similar)
Systems Support Analyst
Competitive Hourly Rate
A fantastic opportunity for experienced Service Desk Analysts to join a busy support team delivering excellent customer service.
Responsibilities include:
First-line IT support
Incident and Service Request Management
User account administration
Access management
Customer support
Technical troubleshooting
Maintaining accurate ITSM records
We're looking for:
Previous IT Service Desk or Helpdesk experience
Excellent customer service skills
Strong troubleshooting ability
Experience using ITSM systems
A proactive and customer-focused approach
What You'll Need
Previous IT Service Desk or Technical Support experience
Excellent communication skills
Strong problem-solving ability
Experience working within an ITIL environment is advantageous
Experience with Halo, ServiceNow, Ivanti or similar ITSM platforms is desirable
Working Arrangements
Hybrid working available
Initial office attendance required for training
Monday to Friday
37 hours per week
6-month contract
If you're looking for your next IT contract within a well-established Local Authority and have experience in Service Desk, IT Support or IT Operations, we'd love to hear from you.
Apply today with your up-to-date CV to be considered
📍 Location: County Hall, Chichester, PO19 1RQ (Hybrid Working)
💰 Pay: Up to £25.00 per hour
🕒 Hours: 37 Hours per Week | Monday to Friday
📅 Contract: 6 Months
Are you an experienced IT professional looking for your next contract opportunity?
We are currently recruiting for multiple Service Desk positions within a busy Local Authority Technology Services team. Whether you're an experienced Service Desk Manager, a Senior Technical Support professional, or an IT Service Desk Analyst looking for your next challenge, we'd love to hear from you.
Current Vacancies
Service Desk Manager
£25.00 per hour
Lead the day-to-day operation of a busy Technology Services Service Desk across L1, L2 and L3 support teams.
You'll be responsible for:
Leading Service Desk operations
Managing service quality and customer experience
Workforce planning and rota management
Incident, request and knowledge management
Major incident support
Performance reporting and continual service improvement
Working closely with technical teams and third-party suppliers
We're looking for:
Previous Service Desk or IT Operations management experience
Strong leadership and people management skills
ITIL Service Management experience
Experience with ITSM platforms such as Halo, ServiceNow or Ivanti
Senior Systems Support Analyst / Team Leader
£18.84 per hour
You'll act as the senior technical escalation point, supporting complex incidents whilst mentoring Service Desk colleagues.
Responsibilities include:
Technical leadership across the Service Desk
Major incident support
Root cause analysis
Problem Management
Knowledge Management
Mentoring L1 & L2 engineers
Working with infrastructure teams and third-party suppliers
We're looking for:
Strong Microsoft 365, Windows and Active Directory experience
Previous experience resolving complex technical issues
Experience within IT Service Desk or IT Operations
ITSM experience (Halo, ServiceNow, Ivanti or similar)
Systems Support Analyst
Competitive Hourly Rate
A fantastic opportunity for experienced Service Desk Analysts to join a busy support team delivering excellent customer service.
Responsibilities include:
First-line IT support
Incident and Service Request Management
User account administration
Access management
Customer support
Technical troubleshooting
Maintaining accurate ITSM records
We're looking for:
Previous IT Service Desk or Helpdesk experience
Excellent customer service skills
Strong troubleshooting ability
Experience using ITSM systems
A proactive and customer-focused approach
What You'll Need
Previous IT Service Desk or Technical Support experience
Excellent communication skills
Strong problem-solving ability
Experience working within an ITIL environment is advantageous
Experience with Halo, ServiceNow, Ivanti or similar ITSM platforms is desirable
Working Arrangements
Hybrid working available
Initial office attendance required for training
Monday to Friday
37 hours per week
6-month contract
If you're looking for your next IT contract within a well-established Local Authority and have experience in Service Desk, IT Support or IT Operations, we'd love to hear from you.
Apply today with your up-to-date CV to be considered