IT Service Desk Specialist - 1st/2nd Line & Identity

IMO in London is seeking an ICT Client Support Assistant to join the Service Desk Operations team. You will handle 1st and 2nd-line support requests, log incidents, prioritise tickets, and resolve within SLA targets while maintaining clear communication with users.

You will manage Microsoft 365 user accounts, onboarding and offboarding processes, and identity management to ensure security and timely service delivery. You will also contribute to root cause analysis to improve service quality.

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