IT Service Management Architect — End-to-End Value & Tooling

SSE plc is seeking a skilled IT Service Management Process Architect to shape a tooling-aligned framework for the end-to-end service value chain and digital experience. You will collaborate with diverse stakeholders to ensure architecture supports performance and outcomes.

You will describe how lifecycle processes are enabled by tooling and data, contributing to roadmaps and ensuring updates stay aligned with wider priorities. The role is based in the UK with flexible first options.

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