IT Solutions Engineer

A high volume manufacturer is strengthening its IT department with the appointment of an IT Solutions Engineer.

Overview

As an IT Solutions Engineer you will support, maintain, develop, and continuously improve business‑critical systems, primarily the QAD 2014SE ERP platform. You will work closely with business stakeholders, customers, suppliers and external partners to ensure enterprise applications, integrations, and infrastructure support operational excellence across manufacturing and supply chain functions.

Responsibilities

• ERP Systems Support & Development
• Provide administration, support, maintenance, and enhancement of the QAD 2014SE ERP environment.
• Work with business users to gather requirements and deliver scalable ERP solutions.
• Support ERP modules, including Manufacturing, Planning, Inventory Management, Purchasing, Sales Order Processing, Logistics, and Finance interfaces.
• Involve in system upgrades, patches, testing, and deployment activities.

Database Administration

Maintain and optimise Progress OpenEdge databases.

Perform routine database monitoring, backup management, and disaster recovery activities.

Integration & EDI Management

Support and maintain EDI transactions with customers, suppliers, and logistics partners.

Troubleshoot EDI communication issues and data mapping errors.

Develop and support system integrations between QAD and external applications.

Linux Systems Administration

Administer Linux servers supporting QAD and associated applications.

Monitor system health, performance, security, and capacity.

Business Solutions & Continuous Improvement

Identify opportunities to automate manual business processes.

Participate in digital transformation initiatives.

Produce technical documentation, support procedures, and knowledge articles.

Collaborate with IT, operations, and functional teams to improve system utilisation and business performance.

Project Delivery

Participate in IT projects from requirements gathering through implementation and support.

Provide technical leadership on ERP related initiatives.

Support testing, user training, and change management activities.

Coordinate with external consultants and software vendors where required.

Qualifications

The successful candidate will possess strong technical expertise in QAD, Progress OpenEdge technologies, Linux environments, and EDI integrations.

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