IT Support Analyst (1st / 2nd Line)

My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues.

Responsibilities

Provide 1st and 2nd line technical support to end-users via phone, email, and in-person.

Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems.

Install, configure, and maintain hardware and software applications.

Assist with the setup and maintenance of user accounts and permissions.

Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service.

Conduct regular system updates and patches to ensure optimal performance and security.

Provide technical guidance and support to end-users, helping them navigate IT systems and applications.

Document support activities, solutions, and processes in the ticketing system.

Collaborate with other IT team members to ensure seamless support and knowledge sharing.

Stay updated on the latest industry trends and technologies to continuously improve support services.

Requirements

A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience.

Proven experience in a 1st/2nd line IT support role.

Strong knowledge of MS Office 365, IP networking, and Windows operating systems.

Excellent problem-solving skills and attention to detail.

Strong communication and interpersonal skills, with the ability to provide clear and concise technical support.

Ability to manage multiple tasks and priorities in a fast-paced environment.

Customer-focused attitude with a commitment to delivering high-quality support.

Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus.

Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client