IT Support Engineer - 12 Months FTC

IT Support Engineer Location: St Athan, South Wales Salary: Up to £30,000 per annum + benefits 12 Month Fixed-Term Contract

Ready to take the next step in your IT career? We're working with a leading aerospace organisation to find an IT Support Engineer to provide essential support across a busy operational environment.

About the Role

You'll be the go-to person for day-to-day IT support, helping users across the business by resolving technical issues, managing support tickets and ensuring systems and devices remain operational. This is a varied 1st/2nd line role with exposure to Microsoft technologies, networking and end-user support.

Key Responsibilities

Deliver 1st and 2nd line support for hardware, software and connectivity issues

Manage and resolve helpdesk tickets

Configure and deploy laptops, desktops and peripherals

Support Microsoft 365 and Azure environments

Troubleshoot networking and user-related issues

Provide onsite support and assist remote users across multiple locations

Skills & Experience

Previous experience in an IT Support, Service Desk or 1st/2nd Line role

Strong Microsoft 365 knowledge

Good understanding of Windows environments and networking fundamentals

Excellent troubleshooting and problem-solving skills

Strong communication and customer service skills

Desirable

Microsoft Azure experience

Salesforce exposure

Relevant Microsoft or CompTIA certifications

If you would like to find out more, please contact James Chau at