IT Support Engineer (2nd Line)

Are you a technically strong IT Support Engineer looking for a hands-on role within a fast-paced manufacturing environment?

We are recruiting for a 2nd Line IT Support Engineer to join a well-established manufacturing business supporting approximately 500 users across multiple sites. This role is ideal for someone with strong Microsoft experience who enjoys troubleshooting, supporting infrastructure, and working within a highly process-driven environment.

You will be part of a small IT team providing day-to-day support across the business, managing tickets, resolving technical issues, supporting networking infrastructure, and assisting with ongoing IT improvements and projects.

The Role

• Providing 1st and 2nd line IT support across the business

• Managing and supporting the internal helpdesk and ticketing system

• Troubleshooting hardware, software, and user issues

• Supporting Microsoft-based systems and infrastructure

• Assisting with networking and connectivity issues

• Reporting, documenting, and maintaining IT records

• Supporting ongoing IT improvements and projects

• Occasional travel to additional company sites, including Burnley and London, for emergency support when required

Skills & Experience Required:

• Previous experience within an IT Support / 2nd Line Support role

• Strong Microsoft knowledge and experience is essential

• Microsoft certifications would be highly advantageous

• Networking and Cisco experience would be beneficial

• Previous experience within a manufacturing or process-driven environment would be advantageous

• Any project management experience would be a bonus

• Excellent communication and customer service skills

• Highly organised with a proactive attitude

• Full UK driving licence preferred due to occasional travel requirements

What’s on Offer:

• Permanent opportunity with long-term stability

• Supportive team environment

• Varied and technically hands-on role

• Exposure to multiple business sites and infrastructure

• Opportunity to be involved in future IT projects and improvements

• Immediate start available

• Working Hours: Monday – Friday, 8:00am – 4:30pm

• Company bonus scheme

• Continued growth opportunities