IT Support Engineer

IT Support Engineer

Central Blackpool (Fully On-Site) £30,000 per annum Fixed-Term 12 month Contract - potential to go permanent 37.5 Hours per Week

We are seeking an experienced IT Support Engineer to join a busy on-site IT support team based in Central Blackpool. This is an excellent opportunity for a customer-focused IT professional who enjoys hands-on support work and thrives in a fast-paced environment.

As an IT Support Engineer, you will provide both deskside and remote support, ensuring hardware, software, and network-related issues are resolved efficiently while delivering an exceptional end-user experience.

Key Responsibilities

Provide remote and deskside support to end users. Diagnose and resolve hardware and software issues across desktops, laptops, and peripheral devices. Replace desktops, laptops, and monitors on a like-for-like basis to minimise downtime. Perform break-fix repairs on desktop and laptop equipment. Carry out IMAC activities (Installs, Moves, Adds and Changes). Manage and complete assigned support tickets within agreed service levels. Troubleshoot and resolve network connectivity issues. Install and configure network printers and end-user devices. Escalate complex incidents where appropriate and keep users updated throughout. Maintain accurate documentation and administrative records. Support IT projects and other tasks as directed by the wider IT team. Adhere to company security, compliance, and health & safety procedures.

Skills & Experience

Essential

Minimum 2 years' experience in an IT Support, IT Engineer or Service Desk role. Strong knowledge of Windows operating systems. Experience diagnosing and repairing desktop and laptop hardware. Good understanding of networking fundamentals and troubleshooting. Experience supporting Microsoft Office applications. Experience with VPN connectivity and remote support tools. Strong analytical and problem-solving skills. Excellent communication and customer service skills. Ability to work independently and effectively manage workload.

Desirable

Experience with Active Directory. Basic Server OS knowledge. Experience with network builds and installations. Knowledge of Microsoft Visio and Project. Experience supporting iPads and Windows tablets. Relevant desktop or laptop hardware accreditations.

About You

You will be:

A team player with a flexible and positive attitude. Customer-focused with excellent interpersonal skills. Organised and detail-oriented. Able to remain calm and effective under pressure. Reliable, professional, and committed to delivering a high standard of support.This is a fantastic opportunity for a skilled IT Support Engineer looking to join a supportive team in a fully site-based role in Central Blackpool.

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy