IT Support Engineer

Mac IT Support Engineer – Cambridge

Location: Cambridge – 5 days onsite Start: ASAP

We are looking for a Mac-focused Desktop Support Engineer to join our customer's IT team in Cambridge on an initial 3-month contract.

The environment is approximately 90% Mac / 10% Windows, so strong hands-on Mac/macOS support experience is essential.

Key Responsibilities

Provide 1st/2nd line desktop support, primarily for Mac users Manage and resolve tickets through the IT service desk Provide face-to-face and walk-up support Set up new users and hardware Support onboarding and offboarding Manage user access and general IT requests Troubleshoot Mac hardware and software issues Provide a professional, friendly service to users

Essential Experience

Strong Mac/macOS support experience Previous Desktop Support / IT Support experience Good troubleshooting skills Excellent communication and people skills Comfortable working onsite and dealing directly with users Desirable: Microsoft Entra ID, Cisco and MDM experience.

The customer is open to someone junior/early in their career who is technically capable, keen to learn and has strong people skills.

ASAP start – Cambridge – 5 days onsite

Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.

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