IT Support Specialist

About the Role

Our client is looking for a dedicated IT Support Specialist to join their technical team in Nottingham, Nottinghamshire . This role is essential for providing high-level support to internal users, ensuring the seamless operation of IT systems and infrastructure. You will be responsible for diagnosing and resolving a wide range of technical issues, managing IT assets, and contributing to IT projects. This is an excellent opportunity for a motivated IT professional to grow their skills within a progressive organization, offering a flexible hybrid working arrangement.

Key Responsibilities

• Provide comprehensive IT support to end-users, addressing hardware, software, and network issues.
• Install, configure, and maintain computer systems, peripherals, and mobile devices.
• Diagnose and troubleshoot technical problems, escalating complex issues to senior IT staff when necessary.
• Manage user accounts, permissions, and access control.
• Maintain accurate IT inventory records and ensure compliance with IT policies.
• Assist in the planning and implementation of IT infrastructure upgrades and projects.

Requirements

• Proven experience in an IT Support or Helpdesk role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network protocols, hardware troubleshooting, and basic server administration.
• Excellent problem-solving and diagnostic capabilities.
• Good communication and interpersonal skills.
• Ability to work effectively in a hybrid environment.

Benefits

• Competitive salary based on experience and qualifications.
• Flexible hybrid working schedule, offering a mix of office and remote work.
• Comprehensive health and wellness benefits.
• Company pension scheme.
• Opportunities for professional development and IT training.