IT Support Technician

About the Role

Our client requires a proactive and skilled IT Support Technician to join their growing team in Reading . This role is crucial for maintaining the company's IT infrastructure and providing timely technical assistance to all employees. You will be responsible for troubleshooting hardware, software, and network issues, ensuring minimal disruption to business operations. This is an excellent opportunity for a technically proficient individual to contribute to a dynamic IT department, work on diverse technical challenges, and develop their career within a supportive environment in Reading .

Key Responsibilities

• Provide technical support and troubleshooting for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain software applications and operating systems.
• Diagnose and resolve network connectivity issues for users.
• Manage user accounts, permissions, and access rights within the network environment.
• Respond to helpdesk tickets promptly and professionally, ensuring resolution within service level agreements.
• Assist in the setup and maintenance of IT hardware and infrastructure for new starters and existing staff.

Requirements

• Proven experience in an IT support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Familiarity with hardware components and peripheral devices.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively in a hybrid model, splitting time between home and our Reading office.

Benefits

• Competitive salary and benefits package.
• Hybrid working model offering flexibility and work-life balance.
• Opportunities for professional development and IT certifications.
• Access to modern IT equipment and tools.
• A collaborative and forward-thinking IT team environment.