Open role
IT Team Lead - Infrastructure
- Aggregated by CV-Library
- Newcastle upon Tyne, Tyne & Wear
- Permanent
- Full Time
Job Description
Overview of the role
We have an exciting opportunity for an IT Team Lead – Infrastructure to join our global IT function.
This role is responsible for leading and managing a multi-disciplinary infrastructure team covering Compute, Storage, and Network services across both on-premises and cloud environments (Azure).
You will combine strong technical expertise with people leadership to ensure the delivery of secure, resilient, and high-performing infrastructure services. Acting as the senior escalation point, you will drive operational excellence, standardisation, and continuous improvement while aligning infrastructure services to organisational strategy.
This is a pivotal leadership role, ideal for someone who thrives in hybrid infrastructure environments, enjoys building cross-skilled teams, and can bridge traditional silos between compute and network domains.
Key responsibilities and duties include:
Leadership & People Management
* Lead, coach, and develop a cross-functional infrastructure team covering compute, storage, and networking
* Drive cross-skilling initiatives to build a flexible, multi-disciplinary team
* Conduct performance reviews, 1:1s, and development plans aligned to organisational goals
* Manage team capacity, workload, and priorities across BAU, incidents, and projects
* Foster a culture of collaboration, accountability, inclusion, and continuous improvement
* Act as a key representative in IT leadership and cross-functional forums
Technical & Operational Leadership
* Provide technical direction and standards across:
* Compute (Windows/Linux, VMware, Azure)
* Storage (SAN/NAS, backup & recovery)
* Network (LAN/WAN/SDWAN, firewalls, VPN, cloud networking)
* Act as the primary escalation point for complex infrastructure and network incidents
* Ensure high availability, performance, and security of all infrastructure services
* Oversee network operations, including connectivity, security controls, and remote access
* Ensure infrastructure is secure, compliant, and audit-ready
Service Delivery & Operations
* Own and improve ITIL processes (Incident, Problem, Change, Capacity, Availability)
* Ensure SLA adherence and service quality across all infrastructure domains
* Drive root cause analysis and problem management to prevent recurring issues
* Maintain comprehensive documentation, including diagrams and standards
* Manage vendor relationships and third-party services
Continuous Improvement
* Define and contribute to the infrastructure roadmap across compute, storage, and network
* Lead cloud transformation, modernisation, and migration initiatives
* Drive automation and Infrastructure-as-Code adoption
* Optimise cost, performance, and capacity across infrastructure services
* Champion innovation and service improvement initiatives
We have an exciting opportunity for an IT Team Lead – Infrastructure to join our global IT function.
This role is responsible for leading and managing a multi-disciplinary infrastructure team covering Compute, Storage, and Network services across both on-premises and cloud environments (Azure).
You will combine strong technical expertise with people leadership to ensure the delivery of secure, resilient, and high-performing infrastructure services. Acting as the senior escalation point, you will drive operational excellence, standardisation, and continuous improvement while aligning infrastructure services to organisational strategy.
This is a pivotal leadership role, ideal for someone who thrives in hybrid infrastructure environments, enjoys building cross-skilled teams, and can bridge traditional silos between compute and network domains.
Key responsibilities and duties include:
Leadership & People Management
* Lead, coach, and develop a cross-functional infrastructure team covering compute, storage, and networking
* Drive cross-skilling initiatives to build a flexible, multi-disciplinary team
* Conduct performance reviews, 1:1s, and development plans aligned to organisational goals
* Manage team capacity, workload, and priorities across BAU, incidents, and projects
* Foster a culture of collaboration, accountability, inclusion, and continuous improvement
* Act as a key representative in IT leadership and cross-functional forums
Technical & Operational Leadership
* Provide technical direction and standards across:
* Compute (Windows/Linux, VMware, Azure)
* Storage (SAN/NAS, backup & recovery)
* Network (LAN/WAN/SDWAN, firewalls, VPN, cloud networking)
* Act as the primary escalation point for complex infrastructure and network incidents
* Ensure high availability, performance, and security of all infrastructure services
* Oversee network operations, including connectivity, security controls, and remote access
* Ensure infrastructure is secure, compliant, and audit-ready
Service Delivery & Operations
* Own and improve ITIL processes (Incident, Problem, Change, Capacity, Availability)
* Ensure SLA adherence and service quality across all infrastructure domains
* Drive root cause analysis and problem management to prevent recurring issues
* Maintain comprehensive documentation, including diagrams and standards
* Manage vendor relationships and third-party services
Continuous Improvement
* Define and contribute to the infrastructure roadmap across compute, storage, and network
* Lead cloud transformation, modernisation, and migration initiatives
* Drive automation and Infrastructure-as-Code adoption
* Optimise cost, performance, and capacity across infrastructure services
* Champion innovation and service improvement initiatives