Italian Complaint Handler

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Italian Complaint Handler

Glasgow City Centre

27,500 per annum

Full-time- Permanent

Are you fluent in Italian and English and passionate about delivering excellent customer service?

Our client is a leading global insurance organisation with an extensive international presence and a strong reputation for financial strength, underwriting expertise and high-quality customer service.

We are currently supporting them in the appointment of an Italian-speaking Complaint Handler to join their established Complaints Team in Glasgow.

This is an excellent opportunity for someone who enjoys investigating issues, finding fair solutions and helping customers. You will play an important role in ensuring complaints are handled accurately, professionally and within required regulatory timescales.

No previous complaints experience? No problem. We welcome applications from candidates with customer service experience gained in areas such as financial services, contact centres, retail or hospitality. Comprehensive training will be provided on complaints processes, procedures and regulatory requirements.

As an Italian-speaking Complaint Handler, you will take ownership of customer complaints from identification through to resolution. You will investigate concerns thoroughly, identify root causes and ensure customers receive fair and timely outcomes.

Key Responsibilities

• Identify, investigate and resolve complaints promptly and fairly.

• Thoroughly investigate complaints and accurately identify root causes.

• Prepare clear and accurate Final Resolution Letters.

• Manage an individual caseload and maintain an effective complaint pipeline.

• Work to agreed Service Level Agreements (SLAs) and regulatory deadlines.

• Meet required quality, efficiency and customer service standards.

• Follow established policies, frameworks and procedures.

• Participate in training and competency programmes to support your ongoing development. xwwtmva

• Maintain high standards of accuracy, professionalism and customer focus throughout the complaints process.

About You

We are looking for someone who can demonstrate:

• Fluency in It
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