Italian Operations Executive

Fluent Italian Operations Executive

Edinburgh (Hybrid after training)

Salary: Competitive + bonus's

Join a well-established, growing DMC in Edinburgh as an Operations Executive. You'll be responsible for handling the booking and operation of group tours in Scotland, liaising with suppliers and clients, and ensuring itineraries run smoothly.

What we're looking for:

• Fluent in Italian & English (spoken and written)
• Minimum 1 year's experience with an inbound tour operator/DMC (desirable)
• Strong organisational and negotiation skills
• Ability to build great client and supplier relationships

Role Responsibilities as an Italian Operations Executive

• Manage confirmed group bookings, ensuring all services are accurately arranged and entered into the system.
• Work closely with the Business Development team to understand client needs and itineraries.
• Build and maintain strong relationships with clients and suppliers.
• Source, negotiate, and confirm services at competitive rates while maintaining quality.
• Check itineraries, contracts, and supplier confirmations for accuracy and consistency.
• Prepare and verify rooming lists, vouchers, and payment schedules.
• Keep group files and systems fully updated to allow smooth handover if required.
• Liaise with accounts to ensure payments are processed on time.
• Participate in familiarisation trips to enhance product knowledge.
• Take part in the emergency phone rota when required.

What's on offer:

• Competitive salary + bonus's
• 22 days holiday (plus birthday off, rising to 24)
• Private healthcare, medical insurance, bonus & benefits
• Hybrid working after probation
• Excellent career development & progression opportunities

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