Junior Business Analyst and Project Analyst

About DUAL

Working across 21 countries, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That's how we have become one of the world's largest international underwriting agencies (or MGAs) with US$3.4bn GWP.

DUAL is part of Howden, a leading global insurance group with employee ownership at its heart. Founded in 1994, it provides insurance, reinsurance and underwriting services to clients ranging from private individuals to the largest multinational companies. The Group operates in 57 countries, employs over 24,000 people and manages premiums totalling US$50bn on behalf of its clients.

ROLE OVERVIEW

We are seeking a proactive and highly organised Junior Business Analyst and Project Analyst to support the delivery of multiple business, reporting and automation projects. This is an excellent opportunity for an ambitious individual looking to develop a career in business analysis, project coordination, data analytics and process improvement.

The successful candidate will work with business stakeholders and the MI team to maintain project governance, document requirements, support executive reporting, produce management pack slides and contribute to technology-enabled process improvements.

CORE CAPABILITY MIX

Expected Contribution

Business Analysis

• Requirements gathering, process mapping, user stories, functional specifications and UAT support.

Project Administration

• Action logs, RAID logs, meeting packs, minutes, governance tracking and deadline follow‑up.

Management Packs

• Monthly and quarterly PowerPoint packs, executive summaries, KPI narratives and visual presentation of performance.

Data and Reporting

• Excel analysis, data validation, reconciliation, Power BI support and data quality investigation.

Process Improvement

• Identification of manual pain points, documentation of controls and support for automation opportunities.

KEY RESPONSIBILITIES

Business Analysis

• Gather and document business requirements from stakeholders.
• Assist with workshops, discovery sessions and requirement gathering activities.
• Produce process maps, workflow diagrams and functional specifications.
• Document current-state and future-state processes.
• Support User Acceptance Testing, including test scripts, defect tracking and issue follow‑up.
• Maintain requirements documentation throughout the project lifecycle.
• Help translate business requirements into practical reporting, process or automation solutions.

Project Administration and Governance

• Provide administrative support across multiple projects and business change initiatives.
• Maintain project plans, action logs, RAID logs, decision registers and status trackers.
• Track project milestones, deliverables, deadlines and dependencies.
• Coordinate project meetings, workshops and stakeholder forums.
• Prepare agendas, meeting packs and supporting presentation material.
• Produce accurate meeting minutes and clearly summarise actions, owners and due dates.
• Follow up with stakeholders to ensure actions are progressed and governance records remain current.
• Support project reporting, resource planning and work allocation activities.

Management Information and Executive Reporting

• Support the production of monthly and quarterly management information packs.
• Produce high-quality PowerPoint slides for leadership, executive and committee meetings.
• Collate reporting inputs from multiple stakeholders, systems and data sources.
• Create charts, visualisations, KPI summaries and concise narrative updates.
• Ensure reporting packs are accurate, consistent, professional and delivered to agreed deadlines.
• Support the continuous improvement of management pack formats, templates and production processes.
• Assist with the preparation of steering committee updates, project summaries and business review materials.

Data Analysis and Reporting

• Analyse business data to identify trends, risks, issues and opportunities.
• Support the production and maintenance of Power BI reporting solutions.
• Produce ad-hoc analysis and regular management reports.
• Investigate data issues and reporting discrepancies.
• Perform data validation, reconciliation and quality assurance activity.
• Support data cleansing, migration and documentation exercises where required.
• Help maintain reporting documentation, business definitions and data quality controls.

Process Improvement and Automation

• Review existing manual processes and identify opportunities for simplification, control or automation.
• Document recommended improvements, risks, dependencies and benefits.
• Support business automation initiatives using modern Microsoft technologies.
• Assist with the implementation and adoption of new systems, reports and processes.
• Contribute to continuous improvement activities across the MI function.
• Help monitor benefits realisation following completed process improvements.

Stakeholder Engagement

• Build positive working relationships with sta

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