Junior Credit Controller

Junior Credit Controller – Commercial Property

About the Role

We are looking for a motivated and organised Junior Credit Controller to join our Commercial Property team. This is an excellent opportunity for someone looking to develop a career in credit control, accounts or property management.

You will support the Credit Control team with the collection of rent, service charges, utilities and other outstanding balances across a portfolio of commercial properties. Full training will be provided, although previous experience in credit control, accounts or a property-related environment would be advantageous.

Key Responsibilities

• Assist with the collection of outstanding rent, service charges, utilities and other tenant charges.

• Contact tenants by telephone and email regarding overdue payments and agree appropriate payment arrangements where required.

• Issue invoices, statements, reminders and other credit control correspondence.

• Monitor tenant accounts and identify overdue balances at an early stage.

• Maintain accurate records of conversations, payments and agreed payment arrangements.

• Allocate and reconcile payments received against tenant accounts.

• Assist with investigating and resolving account queries and payment discrepancies.

• Liaise with tenants, property managers, accounts staff and other internal departments.

• Assist with maintaining accurate financial and tenancy information on the company's property management and accounting systems.

• Escalate significant or long-standing debts to the Senior Credit Controller or Credit Manager.

• Support the wider accounts team with general administrative and credit control duties.

Skills & Experience

• Previous experience in an office, accounts, administration or customer service environment is desirable but not essential.

• An interest in credit control, finance or commercial property.

• Good communication and interpersonal skills.

• Confident speaking to customers and tenants by telephone.

• Strong attention to detail and good numerical ability.

• Good organisational skills with the ability to manage competing priorities.

• Good working knowledge of Microsoft Office, particularly Excel and Outlook.

• Ability to work independently while also being part of a team.

• Professional, persistent and confident approach when dealing with outstanding debts.

• Willingness to learn and develop within the role.

What We Offer

• Full training and ongoing support.

• Opportunity to develop a career within credit control and commercial property.

• Progression opportunities within the company.

• Friendly and professional working environment.

• Competitive salary based on experience.

• Free parking.

Location

Birmingham City Centre

Working Hours

Monday to Friday – Full Time

The Ideal Candidate

The successful candidate will be enthusiastic, reliable and keen to build a career in credit control. You should be comfortable communicating with a wide range of people, confident working with figures and have a professional and organised approach to your work.

Previous credit control experience is not essential, making this an ideal opportunity for someone looking to take their first step into a career in credit control