Junior Customer Service Apprentice

About the Role

Our client is seeking a friendly and empathetic Junior Customer Service Apprentice to join their client support team in Oxford . This role is ideal for individuals who excel at communication and have a genuine desire to help customers. You will learn to handle customer inquiries, resolve issues, and provide exceptional service across multiple communication channels. This hybrid role offers a mix of remote work flexibility and essential in-office presence for training and team collaboration in Oxford , ensuring a well-rounded learning experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, resolving customer queries effectively.
• Process orders, returns, and exchanges accurately.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to senior team members when necessary.
• Contribute to maintaining high levels of customer satisfaction.

Requirements

• Excellent communication and active listening skills.
• A patient and empathetic approach to customer interactions.
• Basic computer proficiency and ability to learn new software.
• Strong problem-solving skills and attention to detail.
• Must be eligible to undertake an apprenticeship in the UK.
• Willingness to work both remotely and from the Oxford office as scheduled.

Benefits

• Apprenticeship program leading to a Customer Service qualification.
• Competitive apprenticeship salary.
• Hybrid working model offering flexibility and structured office time.
• Exposure to various customer service scenarios and support tools.
• Supportive team environment with regular feedback and guidance.