Junior Installation Technician

About the Role

Our client is seeking an enthusiastic and detail-oriented Junior Installation Technician to join their growing team, supporting clients entirely from a remote capacity. This is an excellent opportunity for someone starting their career in the installation and maintenance field, offering comprehensive training and mentorship. You will assist customers with the installation of company products, troubleshoot basic technical issues, and learn the intricacies of system setup and support. Working remotely, you will leverage digital tools and communication platforms to provide a high level of service and ensure customer satisfaction, contributing to a positive user experience from the outset.

Key Responsibilities

• Assist customers with the remote installation and basic configuration of products.
• Provide first-level technical support for common installation queries and issues.
• Follow step-by-step guides to help users successfully set up their systems.
• Document customer interactions and resolutions in the support system.
• Escalate more complex problems to senior technicians or engineers as per established procedures.
• Learn and apply company best practices for installation and troubleshooting.
• Contribute to the creation of user-friendly support materials.

Requirements

• Basic understanding of computers, software, and hardware systems.
• Strong desire to learn about installation and maintenance processes.
• Excellent communication and active listening skills.
• Patient and helpful demeanor when assisting customers.
• Ability to follow instructions meticulously and work independently in a remote setting .
• Previous customer service experience is a plus.

Benefits

• Competitive starting salary with regular reviews.
• Comprehensive training program and mentorship from experienced professionals.
• Full remote working arrangement.
• Health, dental, and vision insurance benefits.
• Paid time off and opportunities for career advancement within the company.