Key Account Manager - Central UK / Home Counties / London

Key Accounts Manager

Location: Central UK / Home Counties / London – Hybrid £40,000 + Quarterly Bonus + Car

We’re recruiting for an experienced Key Accounts Manager to join a growing specialist environmental services business. This is a great opportunity for someone who enjoys building strong client relationships, identifying commercial opportunities and taking ownership of a portfolio of key accounts.

The Role

• Manage and develop a portfolio of key client accounts

• Build strong relationships with senior stakeholders and decision-makers

• Act as the main point of contact for commercial and service discussions

• Identify opportunities to grow revenue and increase account value

• Develop and deliver annual account development plans

• Drive upselling and cross-selling across the wider service offering

• Prepare and deliver monthly client performance presentations

• Lead quarterly and annual business reviews

• Monitor account performance against agreed KPIs

• Resolve client issues quickly and professionally

• Work closely with Operations, Service and Technical teams

• Ensure services are delivered in line with client expectations and contracts

• Gather client feedback and identify service improvements

• Produce monthly and quarterly account performance reports

• Maintain accurate CRM records, forecasts and account information

• Monitor retention, satisfaction and portfolio growth

• Identify trends and new opportunities within existing accounts

• Support the wider sales strategy and commercial objectives

About You

• Proven experience in Key Account Management, Sales or Business Development

• Experience within pest control, environmental services or a related sector is highly desirable

• Strong commercial awareness with a proven ability to identify opportunities

• Excellent relationship-building and communication skills

• Confident presenting to senior stakeholders

• Strong negotiation and problem-solving skills

• Target-driven, organised and commercially focused

• Comfortable managing multiple accounts and priorities

• Strong analytical and reporting skills

• Proficient in CRM systems and Microsoft Office

• Full UK driving licence with willingness to travel

The Package:

£40,000 basic salary

Quarterly performance-related bonus

Company car or car allowance

20 days annual leave + bank holidays

Pension scheme

Health and wellbeing programme

Training and career development opportunities

Working Hours: 40 hours per week, Monday–Friday, with occasional out-of-hours/weekend work when required