Key Account Manager

About the Role

Our client is seeking a skilled and relationship-driven Key Account Manager to manage and grow their portfolio of top-tier clients in the Norwich area. This role is essential for maintaining and strengthening vital business relationships, ensuring client satisfaction, and driving incremental revenue. You will act as the trusted advisor, understanding the strategic goals of key clients and aligning our client's solutions to meet those needs. This is a significant opportunity for a seasoned professional to work with high-profile accounts and contribute to long-term partnerships within Norfolk.

Key Responsibilities

• Develop and execute strategic account plans for a portfolio of key clients.
• Build and maintain strong, long-lasting relationships with senior stakeholders within client organizations.
• Identify and pursue opportunities for upselling and cross-selling services to existing key accounts.
• Serve as the primary point of contact, ensuring timely and effective resolution of client issues and requests.
• Conduct regular business reviews to assess client needs, demonstrate value, and foster partnership growth.
• Collaborate with internal teams to ensure seamless service delivery and client success.

Requirements

• Proven experience in key account management or a similar client-facing sales role.
• Demonstrated success in managing and growing large, strategic accounts.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of client business needs and how to align them with product/service offerings.
• Proficiency in CRM software and sales management tools.
• Ability to work autonomously and strategically to drive client success.

Benefits

• Competitive salary with an attractive commission and bonus structure.
• Fully remote working arrangement, offering significant flexibility.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and advanced training.
• A collaborative culture focused on client satisfaction and mutual success.