Keyholder (Part time/Full Time) - Edinburgh

TALA has been on a rocket ship since its founding in 2019 by entrepreneur Grace Beverley. Built on largely organic social, today we are a digital-first, multichannel women’s activewear brand with a multifaceted growth and retention strategy.

Following a £5m fundraise from world-class institutional investors and growing global media attention, TALA is entering an exciting new phase of growth, including the opening of two stores in London.

Now, we’re taking TALA beyond London, and Edinburgh - St James', you’re next.

Tasks

Day to day this looks like:

Customer Service & Sales

• Embody and communicate the TALA brand philosophy, values, and culture to both internal and external customers.
• Greet and assist customers, providing a friendly and engaging shopping experience.
• Offer product recommendations and styling advice based on customer preferences.
• Handle customer inquiries, complaints, and returns professionally.
• Process sales transactions using the store’s POS system.

Merchandising & Store Presentation

• Maintain a visually appealing store layout, ensuring products are well-displayed.
• Assist with stock replenishment and product organisation on shelves and racks.
• Follow brand guidelines for store displays and promotions.
• Keep fitting rooms clean and organised.

Stock Management & Operations

• Assist in receiving, unpacking, and organising new inventory.
• Conduct stock checks and monitor inventory levels.
• Report damaged or missing products to management.
• Follow loss prevention and security procedures to prevent theft.

Housekeeping & Maintenance

• Ensure the store remains clean and tidy at all times.
• Follow health and safety guidelines in the workplace.

Team Collaboration & Training

• Work as part of a team to meet sales targets and store goals.
• Participate in staff meetings and training sessions to stay updated on brand trends and policies.

Key Holder Responsibilities:

As a TALA Key Holder, you’ll take on additional leadership and operational responsibilities, including:

• Opening and closing the store, ensuring all procedures are followed to keep the environment secure and safe for both staff and customers.
• Handling daily cash processes, including opening and closing the tills, and ensuring accurate and secure financial operations.
• Mentoring and supporting the Sales Associate team, offering guidance, motivation, and day-to-day coaching to ensure high performance and team cohesion.
• Acting as a pillar of knowledge for both product information and store operations, assisting the team with any queries and helping to maintain smooth and efficient store performance when management is not present.

Requirements

About You:

• Experience in a retail environment, preferably in fashion, activewear, or wellness but above all, a genuine passion for these areas is a must.
• Experience in a key holder or supervisory position is preferred.
• Exceptional communication and interpersonal skills, allowing you to connect effortlessly with customers and inspire your team.
• A natural problem-solver—proactive, quick to learn, and able to thrive both independently and as part of a dynamic team.
• Strong visual merchandising instincts, with a keen eye for detail to keep the store looking stylish and on‑brand at all times.
• Excellent multitasking skills, balancing customer service, sales, and store operations seamlessly in a fast‑paced environment.
• Fluent in English (reading, writing, and speaking) to ensure clear and engaging customer interactions.
• Passionate about building customer relationships, from discussing upcoming collections to gathering customer insights that foster long‑term loyalty.

Benefits

Some of our core benefits include:

• 28 days holiday a year inclusive of bank holidays
• You'll be automatically enrolled in our company pension scheme with Aviva
• Employee discount after probation period
• Clothing allowance spending gift
• TALA Uniform

About us

TALA is an activewear brand built to actively solve problems without creating new ones for people, the planet, or anyone else. Every collection prioritises functionality and thoughtful design, combining premium fabrics with multi-way versatility and flattering fits that deliver maximum impact with minimal effort. Each piece is crafted with attention to detail, ensuring women can look and feel their best with ease.

When founder Grace Beverley shifted from fast fashion to more sustainable options in her everyday clothing, she found a host of responsibly made options in every category other than activewear. Founding TALA in 2019, the proud female‐led brand is on a mission to make consciously made active and off‑duty styles accessible and inclusive without sacrificing performance or fit.

Read about TALA's people, purpose and product work here.

TikTok: @wearetala Instagram: @wearetala

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