Knowledge Service Management Coordinator

At Ashurst Perkins Coie, we're helping shape the future economy. With a global team of more than 3,500 legal professionals across 52 offices, we partner with leading organisations to solve complex challenges across a diverse range of industries, with a distinct strength in technology, energy & infrastructure, and financial services. Our people work on market-leading matters that drive innovation, growth, and transformation around the world. For Ashurst Perkins Coie, innovation is our tradition. What makes Ashurst Perkins Coie a great place to work? Flexible work options – part-time, working from home and additional leave Health and wellbeing benefits, gym membership, and discounted corporate health plans Career advancement – client secondment opportunities, global opportunities, and award-winning Learning & Development programs The Opportunity: An exciting opportunity exists in our global Knowledge and Expertise (K&E) function for a Service Management Coordinator to provide efficient and effective workflow management and administrative support for the function, acting as the central contact point for internal and external queries and requests. This is a new, vitally important role, that enables K&E to provide a globally consistent and high-quality service offering to the firm and its clients. Based in London or Glasgow, the role will report to K&E's Senior Program Manager and work closely with all members of the K&E Senior Leadership Team, and the Service Management Coordinator in APAC. The role will be the primary point of contact for K&E in EMEA, engaging with both internal and external clients to address their queries, triage service requests and connect them with specialist resources within the function. The role will be responsible for managing a diverse range of on-demand tasks from the team's leadership, providing critical administrative support to enable the progression of projects and activities and ensuring efficient coordination within the function. The role requires strong organisational skills, basic data management and analysis skills, attention to detail, and the ability to communicate effectively with team members and external stakeholders. This is a full-time, permanent role with hybrid working. More information can be found in the job description attached to the role on our careers site. About you: The successful candidate will have: Excellent coordination and organisational skills. Ability to manage multiple tasks and projects simultaneously. Advanced skills in MS Word, Outlook, Excel and PowerPoint. Strong time management skills to prioritise tasks effectively. A client focused approach including the ability to grow a network of professional relationships with internal stakeholders and colleagues around the firm. Ability to communicate clearly and professionally with team members and stakeholders. Ability to work collaboratively across a globally dispersed team, including supporting multiple managers. Previous experience in a workflow or administrative role in a law firm, other professional services or corporate environment (highly desirable).