Lead, 24/7 Complaint Investigation Shift

Abbott in Witney, Oxfordshire, is seeking a Shift Manager to lead the Complaint Investigation Team on a 4-on, 4-off rotation from 10:00 to 22:00 as part of a 24/7 operation.

You will coach team leads, manage shift performance against quality, compliance and productivity targets, and act as the escalation point for complex issues. Use data to drive improvements and build strong stakeholder relationships. A competitive benefits package is included.

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