Lead AI Tech Architect - Salesforce/CRM - London | BCG Platinion

What You'll Do

As a Lead AI Tech Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures.

Responsibilities

• Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys.
• Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and Zoho based on business requirements and industry best practices.
• Analyze and reimagine end-to-end processes (Lead-to-Quote, Quote-to-Cash, Service Management, Customer Support) to maximize CRM value.
• Build compelling business cases for CRM transformation initiatives, demonstrating ROI and tangible outcomes for clients.
• Collaborate with client teams to drive organizational change, ensuring user adoption and process alignment for CRM implementations.
• Lead end-to-end responsibility for larger, highly technical and complex modules within a project.
• Develop specialized knowledge to solve client problems, and provide intellectual leadership.
• Guide junior team members, help with project proposals, client care, build relationships with peers, and identify new business opportunities.
• Contribute to the Practice Area development and help build the BCG brand as key member of the case team.

Qualifications

• 10 to 15 years of experience in IT architecture with a strong focus on CRM solutions in consulting, working with clients in the consumer goods, industrial goods, or retail sectors.
• Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle across sales, service, and marketing.
• Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, messaging systems).
• Experience with commerce platforms (e.g., Salesforce Commerce Cloud, Adobe Commerce) and integration platforms (e.g., MuleSoft, Dell Boomi).
• Experience leading legacy integration and remediation (facades, strangler approach, etc.).
• Overview of modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations.
• Deep understanding of integration patterns and best practices such as events, synchronous vs asynchronous.
• Deep understanding of end-to-end business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc.
• Analytical mindset and excellent problem-solving skills.
• Experience managing teams.
• Strong communication skills for stakeholder engagement at all levels.
• Ability to work under pressure and willingness to travel to clients worldwide.
• Strong presentation skills.
• University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration.

Equal Opportunity Employer

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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