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Lead Claims Adjuster
- newcastle upon tyne, tyne and wear, NE1 4DB, United Kingdom
- Job type not listed
- Full time
- £62,000 - £62,000 Per Annum
Job Description
About the Role
Our client is seeking a highly experienced and motivated Lead Claims Adjuster to oversee their claims processing operations in Newcastle upon Tyne . In this critical leadership role, you will manage a team of adjusters, ensuring efficient and fair settlement of insurance claims while maintaining the highest standards of customer service. You will be instrumental in developing and implementing claims handling strategies, resolving complex cases, and driving continuous improvement within the department. This is an excellent opportunity for a seasoned professional to make a significant impact, contribute to the company's reputation for excellence, and lead a dedicated team in a supportive environment.
Key Responsibilities
- Lead, manage, and mentor a team of claims adjusters, setting performance goals and providing regular feedback.
- Oversee the investigation, evaluation, and settlement of complex and high-value insurance claims across various lines of business.
- Develop and implement efficient claims handling procedures and policies to ensure prompt and fair resolution.
- Ensure compliance with all relevant legal and regulatory requirements in claims processing.
- Act as a point of escalation for complex claims disputes and provide expert guidance.
- Analyze claims data to identify trends, potential fraud, and areas for process improvement.
Requirements
- Significant experience (7+ years) as a Claims Adjuster, with at least 3 years in a supervisory or leadership role.
- In-depth knowledge of insurance policies, claims investigation techniques, and settlement practices.
- Strong understanding of relevant legal and regulatory frameworks governing insurance claims.
- Proven ability to manage and motivate a team effectively.
- Excellent negotiation, communication, and problem-solving skills.
- Bachelor's degree in Business, Law, or a related field, or equivalent experience.
Benefits
- Attractive salary package with annual bonus opportunities.
- Company car or car allowance provided.
- Comprehensive health, life assurance, and critical illness cover.
- Generous holiday allowance and company sick pay scheme.
- Opportunities for professional development and leadership training.