Lead Data Center Support Services Technician

Works on-site to support OCI Hyperscale data center deployments and expansions in a mission-critical operations environment. Acts as a CHS technical Subject Matter Expert (SME) and point of contact in the field, ensuring deployment activities meet deadlines, SLAs, and quality standards.

Responsibilities

• Completes role largely independently within defined policies and procedures, and works across organizations and teams to support new deployments and expansions. Exercises excellent interpersonal and communication skills, both written and verbal.
• Supports all work inside the data center and engages resources to resolve issues beyond their expertise.
• Acts as a hardware support expert liaison to other technical and non-technical teams (e.g., networking, compute, compliance, business operations).
• Demonstrates strong adherence to processes and serves as a Process Champion.
• Possesses excellent knowledge of networks, operating systems, hardware, concepts, repair, and diagnosis.
• Possesses excellent knowledge of data center design, including electrical and cooling plant operation.
• Develops and verifies proper procedures for supporting data center infrastructure.
• Understands when and where to escalate support issues and proactively engages external groups when there are issues affecting data center deployments and operations.
• Provides technical training to peers and more junior DCTs.
• A good level of spoken English is required.

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