Lead Retail Sales Specialist

About the Role

Our client is seeking a highly motivated and experienced Lead Retail Sales Specialist to enhance the customer shopping experience at their store in Southampton . As a Lead Specialist, you will be instrumental in driving sales, providing expert product knowledge, and mentoring junior sales associates. You will focus on delivering exceptional service, resolving customer inquiries, and ensuring that sales targets are consistently met and exceeded. This role is perfect for an individual with a passion for retail, strong sales skills, and a desire to take on more responsibility within a thriving retail environment.

Key Responsibilities

• Lead by example in delivering outstanding customer service and driving in-store sales.
• Provide advanced product knowledge and technical expertise to customers and sales associates.
• Assist customers with complex inquiries, problem-solving, and personalized recommendations.
• Mentor and train new and existing sales associates on sales techniques and product knowledge.
• Contribute to visual merchandising efforts and maintain store presentation standards.

Requirements

• Proven track record as a top-performing Retail Sales Associate or Specialist.
• In-depth knowledge of products within the retail sector.
• Excellent communication, persuasion, and interpersonal skills.
• Ability to lead and motivate a team, fostering a positive and productive sales culture.
• Experience in handling customer escalations and resolving issues effectively.

Benefits

• Attractive salary with commission and bonus structures.
• Significant employee discount on products.
• Opportunities for leadership training and career advancement.
• A fast-paced and engaging work environment.
• Be a key part of a respected retail brand in Southampton .