Open roleExternal
Lead Zendesk Architect — Global CX & Contact Center
- manchester, england, United Kingdom
- Permanent·On-site
- Full time
- £90 - £110 Per Hour
Job Description
TicketWeb, part of Live Nation Entertainment, seeks a Lead Zendesk Systems Engineer in Manchester (hybrid). You will lead the design, configuration, and maintenance of global contact center platforms serving 100+ brands, mentor engineers, and drive multi-team initiatives to ensure scalable, secure, and well-integrated systems.
You will own deployment automation, build integrations via APIs, and coordinate across teams to optimize performance and cost while protecting customer data and privacy.
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