Learning Engagement & Delivery Manager

Learning Engagement & Delivery Manager

Hello! Thanks for stopping by. Let us tell you about some of the key aspects of the Learning Engagement & Delivery Manager role.

We offer a competitive salary, circa £65-70k per annum dependant on experience

Benefits

• A company car allowance scheme (£7,200 per annum)
• Annual incentive related bonus (up to 20% of annual salary)
• Private health care (Self & Dependant)
• Attractive pension scheme (up to 12% company contribution)
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Where I'd work

This role will be based at our offices in Leeds Valley Park. There will hybrid working in place, with an expectation to be in the office 3 days per week.

Work type

Permanent. Working full time, 37 hours per week, Monday - Friday between a working window of 8:00am-6:00pm.

We have an exciting new opportunity for a Learning Engagement & Delivery Manager, this is a fundamental role in Yorkshire Water's journey to becoming a high performing learning organisation. You will deliver learning activity is business-led, joined up and focused on improving capability, compliance and operational performance. Ensuring we provide an insight-led service that delivers the right learning, at the right time, through the right specialist team.. Could this be you?

What we do

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in

You will be responsible for being the key link between the business and the Learning Team, ensuring learning demand is clearly understood, properly assessed, prioritised and translated into high-impact solutions that improve performance, capability, compliance and colleague experience across Yorkshire Water.

You will partner closely with business subject matter experts, People Partners and learning specialist teams to identify current and future learning requirements, shape clear briefs, route work to the right areas of expertise and ensure delivery plans are realistic, joined-up and aligned to business priorities. You will ensure resources are focused on the activity that delivers the greatest value.

Key role responsibilities

• Translate business requirements into clear learning briefs: Work with stakeholders to clarify the problem to be solved, define the target audience, expected outcomes, measures of success and any compliance, operational or behavioural requirements before work is routed into learning specialist teams.
• Own the learning demand and triage process: Establish and manage a clear front door for learning requests, ensuring demand is captured consistently, prioritised appropriately and allocated to the right learning specialists based on complexity, urgency, strategic value and available capacity.
• Oversee learning delivery planning and capacity management: Maintain a robust view of demand, resource and delivery timelines across the Learning Team, ensuring commitments are realistic, risks are visible and activity is planned in a way that protects quality and delivery confidence.
• Partner with learning specialist teams to deliver impactful solutions: Work closely with Learning Design, Learning Delivery, Learning Technology and compliance specialists to ensure business requirements are converted into effective learning interventions that are practical, engaging, measurable and aligned to Yorkshire Water's strategic priorities.
• Manage third-party training provider relationships: Identify when external training support is required, partner with procurement and suppliers where appropriate, and ensure third-party provision delivers quality, value, consistency and burst capacity without creating duplication or uncontrolled learning activity.

What skills & qualifications are we looking for?

• Experience of working in a learning, HR, organisational development, business partnering or operational performance environment.
• Strong stakeholder management skills, with the ability to build trusted relationships, influence decisions and challenge constructively.
• Experience of translating business needs into structured plans, briefs or interventions.
• Strong planning and prioritisation skills, with the ability to manage competing demand, capacity constraints and delivery risks.
• Understanding of the learning cycle, including learning needs analysis, design, delivery, evaluation and continuous improvement.
• Ability to use data, insight and feedback to shape priorities and assess impact.
• Strong written and verbal communication skills, with the ability to explain complex requirements clearly and practically.
• Commercial awareness and confidence working with third-party suppliers or external partners.

It would be beneficial if you had the following

• Experience of managing a demand, intake or service planning process.
• Experience working with learning management systems, reporting dashboards or learning governance processes.
• Experience in a regulated, operational or safety-critical environment.
• Relevant learning, HR, OD, project management or leadership qualification.
• Experience of supplier selection, contract management or procurement processes.

Although we operate 24 hours a day, 365 days a year, it's really important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

All our roles are subject to a medical questionnaire, and further medicals when required.

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