Leisure & Hospitality Operations Supervisor

About the Role

Our client is seeking a motivated and adaptable Leisure & Hospitality Operations Supervisor to oversee key aspects of their venue in Nottingham . This role bridges operational management with customer service excellence, ensuring a seamless experience for guests across various amenities. You will work closely with front-line staff, manage daily operations, and contribute to the strategic planning of services within the Leisure & Sports sector. The hybrid model supports both on-the-ground oversight and strategic decision-making.

Key Responsibilities

• Supervise daily operations of leisure facilities, including F&B, events, and customer-facing services.
• Manage staff schedules, performance, and training to ensure high service standards.
• Ensure compliance with all health, safety, and hygiene regulations.
• Handle customer inquiries, feedback, and complaints effectively and professionally.
• Assist in inventory management and control of supplies and operational resources.
• Contribute to the planning and execution of special events and promotions.

Requirements

• Previous experience in a supervisory role within the leisure or hospitality industry .
• Strong understanding of operational procedures, customer service, and staff management.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Flexibility to work varying shifts, including weekends, as part of a hybrid work structure .

Benefits

• Competitive salary and potential for performance-based bonuses.
• Hybrid working model offering a blend of flexibility and on-site presence.
• Opportunities for career progression within a respected organisation.
• Employee discounts on venue services and activities.
• A supportive team environment focused on delivering exceptional guest experiences in Nottingham .