Leisure Centre Assistant

About the Role

Our client is seeking an energetic and customer-focused Leisure Centre Assistant to support the smooth operation of their facilities in Sunderland . You will be the first point of contact for many visitors, providing excellent customer service, assisting with enquiries, and ensuring a safe and enjoyable environment. This role involves a variety of tasks, from managing reception duties to maintaining cleanliness and assisting with activity setups. The ideal candidate will be adaptable, proactive, and possess a genuine desire to contribute to a positive community leisure experience.

Key Responsibilities

• Greet visitors, handle enquiries, and provide information about centre services and activities.
• Operate the reception desk, including managing bookings, payments, and memberships.
• Assist with the setup and takedown of equipment for various sports and events.
• Perform general cleaning duties to maintain high standards of hygiene and safety.
• Monitor facilities to ensure they are safe, tidy, and accessible for all users.
• Respond to customer feedback and escalate issues as necessary to management.

Requirements

• Excellent customer service skills and a friendly, approachable demeanour.
• Good communication and organizational abilities.
• Ability to work effectively as part of a team.
• Basic IT proficiency for using booking systems and email.
• Willingness to undertake a variety of tasks within the centre.
• Previous experience in a customer-facing role or leisure environment is an advantage.

Benefits

• Starting salary with regular reviews based on performance.
• Opportunities to gain experience across different areas of leisure centre operations.
• Staff discounts on activities and services offered at the Sunderland facility.
• Paid holiday entitlement.
• Be part of a valued team contributing to the local community.